FAQ

FREQUENTLY ASKED QUESTIONS

PRODUCTS

WHAT PRODUCTS DO YOU SELL?

Little Orchard Designs specializes in graphic T-shirts created for everyday wear, seasonal occasions, professions, hobbies, gifts, and meaningful moments.

ARE YOUR PRODUCTS MADE TO ORDER?

Yes. Most of our products are prepared after an order is placed. This helps us reduce unnecessary inventory and offer a wider selection of designs, sizes, and colors.

WILL THE PRINTED COLOR LOOK EXACTLY LIKE IT DOES ON MY SCREEN?

We do our best to display product colors accurately. However, actual colors might vary slightly because of screen settings, lighting, shirt material, garment dye variations, and the printing process.

Small variations are normal and are not considered defects.

SIZING

HOW DO I SELECT THE CORRECT SIZE?

Please review the size chart shown in the product images or product description before ordering.

For the most accurate fit:

1. Lay a shirt you already own flat.
2. Measure across the chest from armpit to armpit.
3. Measure from the highest point of the shoulder to the bottom hem.
4. Compare those measurements with our size chart.

For a relaxed or oversized appearance, consider ordering one or two sizes larger than your usual size.

CAN I EXCHANGE MY SHIRT FOR A DIFFERENT SIZE?

Because our products are made to order, we do not offer free exchanges when a customer selects the wrong size.

Please review the size chart carefully before purchasing. Contact us if you need help understanding the measurements.

ORDER PROCESSING

HOW LONG DOES IT TAKE TO PREPARE MY ORDER?

Most orders are prepared within 2–3 business days.

Business days do not include weekends or public holidays. Processing might take longer during major holidays, promotional periods, or unusually high order volumes.

CAN I CHANGE OR CANCEL MY ORDER?

You may request a change or cancellation within 6 hours after placing your order.

Approval is not guaranteed because production can begin shortly after an order is submitted. Once production has started, the order generally cannot be changed or canceled.

To request a change, email support@littleorcharddesigns.online and include your order number.

CAN I CHANGE MY SHIPPING ADDRESS?

We can update the address only if the order has not entered production or been transferred to the shipping carrier. Customers are responsible for checking that their address is complete and accurate before submitting an order.

SHIPPING

WHERE DO YOU SHIP?

Little Orchard Designs currently ships within the United States.

HOW LONG DOES DELIVERY TAKE?

After the 2–3 business day processing period, standard shipping generally takes approximately 7–10 business days.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, incorrect addresses, and other circumstances outside our control can affect delivery time.

HOW CAN I TRACK MY ORDER?

When your order ships, a confirmation email containing tracking information will be sent to the email address used during checkout.

Tracking might take several business days to display its first update after a shipping label is created.

WHAT SHOULD I DO IF TRACKING SAYS DELIVERED BUT I CANNOT FIND THE PACKAGE?

Please:

• Check around the delivery location
• Ask other household members
• Check with neighbors
• Contact your building office or mailroom
• Contact the shipping carrier
• Allow one additional business day, as some packages are scanned before final delivery

RETURNS AND ORDER ISSUES

DO YOU ACCEPT RETURNS OR EXCHANGES?

Because our products are made to order, we generally do not accept returns or exchanges because of:

• Selecting the wrong size
• Selecting the wrong color
• A change of mind
• Ordering the wrong product
• Minor color differences caused by screens or garment materials

We will assist you if your item arrives damaged, defective, incorrectly printed, or different from the product ordered.

WHAT SHOULD I DO IF MY ITEM IS DAMAGED OR INCORRECT?

Please include:

• Your order number
• A description of the problem
• A photo of the complete product
• Close-up photos clearly showing the issue
• A photo of the shipping label if requested

After reviewing the information, we may provide a replacement, refund, or another appropriate solution.

PERSONALIZATION

CAN I REQUEST A CUSTOM OR PERSONALIZED DESIGN?

Personalization is available only when a personalization option is displayed on the product page.

Please check all names, dates, numbers, and other personalized information carefully. We create personalized products using the information submitted with the order.

CUSTOMER SUPPORT

HOW CAN I CONTACT YOU?

Email: support@littleorcharddesigns.online

We generally respond within 1–2 business days, Monday through Friday.