Return & Refund Policy

RETURN AND REFUND POLICY

Last updated: August 1, 2026

This Return and Refund Policy applies to purchases made from Little Orchard Designs, operated by Little Orchard Designs LLC.

Please review product descriptions, color options, sizing information, and personalization details carefully before placing an order.

1. MADE-TO-ORDER PRODUCTS

Most products sold by Little Orchard Designs are prepared specifically after an order is placed.

Because of the made-to-order nature of our products, we generally do not accept returns, refunds, or exchanges for:

• Selecting the wrong size
• Selecting the wrong shirt color
• Ordering the wrong product
• A change of mind
• No longer needing the product
• Minor color differences caused by screen settings, lighting, garment materials, or printing processes
• Normal variations between garments
• Incorrect personalization information submitted by the customer

Please review all order information carefully before completing checkout.

2. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

We will assist you if your product arrives:

• Damaged
• Defective
• Incorrectly printed
• In the wrong size or color because of our fulfillment error
• Different from the product shown in your confirmed order

Requests submitted after this period might not be eligible for a replacement or refund.

3. REQUIRED INFORMATION

To report a damaged, defective, or incorrect product, email support@littleorcharddesigns.online and include:

• Your full name
• Your order number
• A description of the problem
• A clear photo of the entire product
• Close-up photos clearly showing the issue
• A photo of the shipping package or label if requested

Please keep the item and its original packaging until we complete our review.

We might request additional information or photos before approving a solution.

4. AVAILABLE SOLUTIONS

After reviewing an eligible claim, Little Orchard Designs may offer one of the following:

• A replacement product
• A refund to the original payment method
• Store credit
• Another reasonable solution agreed upon with the customer

The appropriate solution will depend on the circumstances of the order and the nature of the issue.

We reserve the right to deny requests involving ordinary wear, misuse, improper washing, accidental damage, or issues unrelated to production or fulfillment.

5. RETURNS

Do not send any product back without first contacting us and receiving written return authorization.

Returns sent without authorization might not be accepted or refunded.

If a return is required, customer support will provide the correct return address and instructions.

Do not send returns to our public business address unless we specifically instruct you to do so.

For an approved return resulting from our error, Little Orchard Designs will provide instructions regarding return shipping costs.

6. SIZE AND COLOR SELECTION

Customers are responsible for selecting the correct size, style, and color.

Please review the size chart shown on the product page before purchasing. Comparing the measurements with a shirt you currently own is recommended.

We do not provide free replacements or exchanges when the customer selected the incorrect size, style, or color.

7. PERSONALIZED PRODUCTS

Personalized or customized products cannot be returned, exchanged, or refunded because of customer-submitted spelling errors, incorrect dates, incorrect names, or other incorrect personalization details.

We produce personalized products using the information submitted with the order.

If we make an error that does not match the personalization information submitted by the customer, contact us within 7 days after delivery.

8. ORDER CANCELLATIONS

Cancellation requests must be submitted within 6 hours after placing an order.

Contact support@littleorcharddesigns.online and include your order number.

Cancellation is not guaranteed. Once production or fulfillment has started, an order cannot be canceled, changed, or refunded.

If an approved cancellation is processed, the refund will be returned to the original payment method.

9. REFUNDS

When a refund is approved, it will be issued to the original payment method.

After we issue a refund, your bank, credit card company, or payment provider might require additional time to post the funds to your account.

Original shipping costs are not refundable unless the order was damaged, defective, incorrectly fulfilled, or otherwise required by applicable law.

We are unable to issue a refund to a different account or payment method.

10. SALE ITEMS AND GIFT CARDS

Gift cards cannot be returned or redeemed for cash except where required by applicable law.

Items clearly marked as final sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrectly fulfilled.

11. CHARGEBACKS AND PAYMENT DISPUTES

Please contact us before submitting a chargeback or payment dispute.

We are committed to reviewing legitimate order concerns and attempting to resolve them through our customer support process.

12. CONSUMER RIGHTS

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection laws.

13. CONTACT INFORMATION

Little Orchard Designs LLC
1001 S. Main St. Ste 600
Kalispell, MT 59901
United States

Email: support@littleorcharddesigns.online
Website: littleorcharddesigns.online